At Prefine Packaging (“we,” “us,” “our”), we take pride in providing high-quality custom packaging products. Due to the personalized nature of our products, returns and refunds are handled carefully. Please read this policy before placing your order.
1. Custom Orders
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All custom printed boxes, labels, or other personalized packaging items are made according to your specifications.
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Because these products are customized, we do not accept returns or offer refunds unless there is a clear manufacturing defect or error on our part.
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Please double-check all design files, spelling, dimensions, and other details before approving production.
2. Damaged or Defective Items
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If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery.
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Include photos of the damage or defect and your order details.
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Upon verification, we will offer a replacement or refund, depending on the situation.
3. Cancellations
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Orders can only be canceled before production begins.
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Once production has started, cancellation requests cannot be accepted due to the customized nature of the product.
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Contact us immediately at [email protected] if you wish to cancel an order.
4. Shipping Issues
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Shipping delays can occur due to carriers, holidays, or unforeseen circumstances.
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Risk of loss passes to the customer once the package is with the shipping carrier.
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We are happy to assist with carrier claims for lost or damaged packages during transit.
5. Refund Process
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Approved refunds are processed using the original payment method.
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Refunds may take 5–10 business days to appear on your account depending on your bank or card issuer.
6. Contact Information
For questions or concerns about returns, damages, or refunds, contact us:
Email: [email protected]
Phone: +1 929‑633‑6190
Address: 2134 3rd Ave, New York, NY 10035, USA
https://prefinepackaging.com